Return & Refund

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**Al Masa Al Zarqa Return and Refund Policy**

At Al Masa Al Zarqa, customer satisfaction is our priority as we strive to deliver exceptional services. Given the nature of our non-material services, we have established the following Return and Refund Policy:

**1. Cancellation Policy:**

Once a service has been booked and payment has been made, the service is considered confirmed. If you wish to cancel a service appointment, kindly notify us at least three days prior to the scheduled date. Cancellations made within three days of the appointment may not be eligible for a refund.

**2. Refunds for Unprovided Services:**

In cases where unforeseen circumstances prevent us from delivering the agreed-upon service, we will either reschedule the service or offer a full refund. Our aim is to ensure you receive the service you paid for in a timely and satisfactory manner.

**3. Refund Process:**

If you believe you qualify for a refund as per our policy, please contact us or reschedule your service date. Upon review and approval, we will process the refund within seven days. Refunds will be issued using the original method of payment.

**4. No Returns for Digital or Personalized Services:**

Considering the immaterial and personalized aspects of our services, returns are not accepted once a service has been completed. We prioritize providing you with the best possible service experience.

**5. Contact Us:**

For any inquiries or concerns regarding our Return and Refund Policy, please do not hesitate to reach out to us.

By utilizing our services, you agree to adhere to our Return and Refund Policy. If you have any uncertainties about our policy, we encourage you to contact us for clarification before booking any services.

Al Masa Al Zarqa

Ned Al Shiba Dubai

info@almasaalzarqa.com  

+971-556102585